Terms of Use
Last updated: Feb 10th, 2026
1. Agreement
These Terms of Use ("Terms") are a legal agreement between you and CallMelo ("CallMelo," "we," "us") governing your access to and use of the CallMelo service and the callmelo.ai website (the "Service"). By signing in or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business.
2. What the Service is — and isn't
CallMelo is an AI phone receptionist for local businesses. It answers calls, answers routine questions from information you configure, and captures pickup-order details, reservation or appointment requests, and callback/handoff information, which it places in your dashboard for your staff to act on. The Service does not: book or guarantee any reservation, appointment, or slot; process payments or take orders through a point-of-sale; dispatch or schedule staff automatically; or provide medical, legal, financial, or other regulated advice. You are responsible for reviewing and acting on the items captured in your dashboard.
3. Accounts and sign-in
Accounts are created and accessed with Google Sign-In. You are responsible for the activity under your account and for keeping your Google credentials secure. You must provide accurate business information and keep it current.
4. Your responsibilities and acceptable use
You agree to use the Service only for lawful business purposes and not to: violate any law or third-party right; upload unlawful, infringing, or harmful content; attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service; or use the Service to make or facilitate unsolicited or unlawful calls. You are responsible for the accuracy of the business information, prices, menus, hours, and instructions you configure.
5. Call transcripts and consent (important)
The Service does not record call audio. It uses call transcripts and AI-generated summaries to provide its features. You are solely responsible for providing any notice to, and obtaining any consent from, callers that may be required by the laws of your jurisdiction. You agree to comply with all applicable laws governing call transcripts, telemarketing, privacy, and consumer protection.
6. Subscriptions, billing, and number release
The Service is offered on paid monthly plans (see our pricing). Payment is processed by Stripe; we do not store your card details. New accounts may start a 14-day free trial (one per account): a payment method is required at signup but is not charged during the trial, and up to 100 minutes of calls are included during the trial period. When the trial ends, your subscription automatically converts to the paid plan you selected and your payment method is charged the then-current monthly price, on a recurring monthly basis, unless you cancel before the trial ends. You can cancel at any time — during the trial (at no charge) or afterward — from your dashboard or the Stripe customer portal. Each plan includes a set number of minutes; there is no overage billing — if you exceed your minutes you may upgrade. Upgrades take effect immediately (prorated); downgrades take effect at the next billing cycle. When you cancel, service continues until the end of the current paid period, after which your assigned AI phone number is released and may not be recoverable. No refunds are provided once a paid period has begun. You are responsible for any number-forwarding arrangements with your own carrier.
7. Third-party services
The Service relies on third-party providers including Google (sign-in), Stripe (payments), and third-party telephony and other technology providers. Your use may be subject to their terms, and we are not responsible for their acts or omissions.
8. Intellectual property
The Service, software, and website content are owned by CallMelo and protected by law. You retain ownership of your business content; you grant us a license to use it as needed to operate the Service for you.
9. Service availability and AI accuracy
CallMelo will use commercially reasonable efforts to keep the production Service available with less than 30 minutes of unplanned downtime per calendar month. This commitment excludes scheduled maintenance, outages or degradation caused by third-party providers, carrier or internet failures, customer-side forwarding or configuration issues, force majeure events, and misuse of the Service. The Service uses AI, transcripts, and AI-generated summaries, and AI output may contain errors or omissions. AI cannot be 100% accurate, so you are responsible for reviewing dashboard items before relying on them or acting on them.
10. Limitation of liability
To the maximum extent permitted by law, CallMelo will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or customers, arising from your use of the Service. Our total liability for any claim will not exceed the amount you paid us in the [three] months before the claim.
11. Indemnification
You agree to indemnify and hold CallMelo harmless from claims arising out of your use of the Service, your content, or your violation of these Terms or applicable law (including call-transcript, telemarketing, and privacy laws).
12. Termination
We may suspend or terminate the Service for violation of these Terms or non-payment. You may stop using the Service at any time by canceling.
13. Changes
We may update these Terms; material changes will be posted here with a new "Last updated" date. Continued use after changes means you accept them.
14. Governing law
These Terms are governed by the laws of the United States without regard to conflict-of-laws rules.